What Do They Have to Cover?
- Copyright protection;
- A disclaimer of liability (in case the content on your website contains information that is incorrect);
- Details of how people may use your site, including prohibiting malicious or offensive comments, spam and limiting the distribution of your content without permission; and
The Ts&Cs will cover additional provisions for those who are making purchases through your site. The exact provisions will naturally depend on the type of business you have and what products or services you offer, but standard Ts&Cs will set out:
- How customers can pay for goods or services;
- The process, method and time of delivery; and
- Your policies on refunds, returns and the exchange of goods (these must also comply with the consumer guarantees as set out in the ACL).
It’s important that you tailor your Ts&Cs to reflect your business’ industry, size and location. You can read more in our article, terms and conditions for online retailers.
Don’t Copy Another Business
As a lean business operation and likely, a time-poor founder, the cost of getting website Ts&Cs tailored to your business may seem like an unnecessary cost. It’s tempting to then “borrow” these from another website’s page. If however, the Ts&Cs reference another jurisdiction to resolve disputes or rely on another country’s consumer law, they may prove useless for your business.
The Legal Effect Of Terms And Conditions
Ensure your Ts&Cs are comprehensively drafted and clearly set out your rights and obligations so if you are in a dispute, the mediator or judge presiding over your matter can interpret your agreement. If there is a provision that is too general and doesn’t relate to your business operations, it might be an invalid clause and likely unenforceable. A lawyer can review your Ts&Cs and explains to you the effect of Australia’s consumer law on your business and how you can company with the applicable guarantees.
If you have any questions or need assistance drafting your business’ website Ts&Cs, get in touch with our online lawyers on 1300 544 755.