The South Australia Office of Consumer and Business Services (CBS) offers information and services to consumers, traders and businesses living and operating in South Australia. CBS has three main aims: look out for consumer interests; help and regulate businesses; and keep…
Being issued with any formal legal document can be alarming. Receiving a notice to show cause is no exception. This is a formal document issued to one party in a dispute. It sets out details of an alleged offence and…
Do you know how legal issues affect your digital marketing business? As online advertising becomes more effective, you may seek to promote your clients through: social media; websites; and search engines. Although there are many legal issues that your business…
Online marketplaces are digital platforms that facilitate transactions between customers and third parties. A recent case involving media company Pokemon and online artwork marketplace Redbubble showed that Australian marketplaces might face legal ramifications if the parties that use their platform…
When selling products, customers can become more interested in your brand if you market items in a particular way. For example, this might mean labelling products as natural or organic. However, you cannot label your products as, for example, natural and…
If you are considering selling baby products in Australia, you would know that, aside from being very cute, your customers are also vulnerable. Accordingly, your obligations to care for babies as vulnerable consumers arise under different types of law. This…
If you run an online business, you will inevitably encounter customers who request a refund. It is important to understand your obligations under the Australian Consumer Law (ACL) to ensure you provide refunds when you are required to do so.…
The Franchise Code of Conduct is the primary source of a franchisor’s legal obligations. However, it does not exist in isolation. Below, we set out what steps you can take to ensure your franchise is complying with its legal obligations.…
February 14 is upon us. Another Valentine’s Day is here. But while picking the restaurant and movie for your date, or ordering the long-stem roses, make sure you don’t fall victim to a romance scam – like 2,620 Australians did…
Customers increasingly depend on online reviews to guide their buying decisions. Accordingly, some businesses are tempted to engage in misleading practices such as manipulating, faking or paying for reviews. In response, the Australian Consumer and Competition Commission (ACCC) now monitors…
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