Reading time: 3 minutes

Your Privacy Policy sets out how you will use, collect and disclose personal information provided to you by customers. There is also specific information you should include around collecting and using credit information that you collect when providing credit to your customers. All of this should be included in the Privacy Policy and attached to your Credit Terms and Conditions.

Understanding Personal Information

In your Privacy Policy, you should set out the type of personal information you will collect including customer’s personal details and other details, such as their financial and credit information. You should include in your Credit Terms and Conditions that you will collect, use and disclose information in accordance with your Privacy Policy. The type of information that you may collect in relation to credit will include:

  • that the customer has applied for credit with you and that you have supplied credit to the customer;
  • payment details;
  • dishonoured cheques;
  • if the customer has been involved in court proceedings; and
  • any other information that may affect the customer’s credit worthiness and their eligibility for credit.

You use of a personal information clause should set out how you will collect and use the personal information. For example, will you use it for record keeping, marketing and other purposes?

Disclosure of Personal Information Clause

You should also include in your disclosure of personal information clause that you may disclose personal information for purposes such as to third party services that assist you in your business. You should set out that you may disclose information specifically in relation to credit information to credit-reporting agencies, courts, tribunals and regulatory authorities where customers fail to pay for goods provided by you to them; 

  • including disclosing that the customer has applied for credit with you and that you have supplied credit to the customer,
  • payment details including when payments are more than 60 days overdue and where you have commenced debt collection actions to retrieve payments from customers;
  • evidence of dishonoured cheques; and
  • if the customer has been involved in court proceedings relating to non-payment of goods and/or services and any other information that may affect their credit worthiness and their eligibility for credit.

For more details about your full obligations, go here.

Your Privacy Policy should also address the customer’s rights in relation to controlling their personal information, their ability to choose and consent as to what personal information can be used, how the customer can restrict how their personal information is used, how the customer can access their information, how they can have their personal information corrected, how they can lodge a complaint and unsubscribe from receiving information from you. If you have a website through which you collect personal information you should also have a storage and security clause, cookies clause and a clause that covers links to other websites.


As a supplier, it is important to have a Privacy Policy that addresses the collection of personal information including credit information and details of the type of information you will be collecting and disclosing. If you’re in need of legal advice in regards to drafting a Privacy Policy which addresses credit information or Credit Terms and Conditions, contact LegalVision on 1300 544 755 and speak with one of our experienced privacy law experts.


Preventing Modern Slavery: Your Business’ Legal Obligations

Thursday 9 September | 11:00 - 11:45am

Are you an Australian business with $100m+ annual consolidated revenue? Learn how to determine if you are a modern slavery reporting entity and your obligations under the legislation with this free webinar.
Register Now

How to Expand Your Online Business Globally

Wednesday 15 September | 11:00 - 11:45am

Understand your legal risk when expanding your online business overseas with our free webinar.
Register Now

Negative Online Reviews: What are the Legal Options?

Wednesday 22 September | 11:00 - 11:45am

Negative or false online reviews of your business can be disheartening and damaging. Understand your legal rights and options with this free webinar.
Register Now

Australia’s Global Talent Visa: How to Attract Top Talent

Thursday 7 October | 11:00 - 11:45am

Understand how to navigate Australia’s complex migration system to attract top overseas talent with our free webinar.
Register Now

5 Essential Contracts for your Online Business

Thursday 14 October | 11:00 - 11:45am

Learn which key contracts will best protect your online business with our free webinar.
Register Now

About LegalVision: LegalVision is a tech-driven, full-service commercial law firm that uses technology to deliver a faster, better quality and more cost-effective client experience.

The majority of our clients are LVConnect members. By becoming a member, you can stay ahead of legal issues while staying on top of costs. From just $119 per week, get all your contracts sorted, trade marks registered and questions answered by experienced business lawyers.

Learn more about LVConnect

Need Legal Help? Get a Free Fixed-Fee Quote

If you would like to receive a free fixed-fee quote or get in touch with our team, fill out the form below.

Our Awards

  • 2020 Excellence in Technology & Innovation Finalist – Australasian Law Awards
  • 2020 Employer of Choice Winner – Australasian Lawyer
  • 2021 Fastest Growing Law Firm - Financial Times APAC 500
  • 2020 AFR Fast 100 List - Australian Financial Review
  • 2021 Law Firm of the Year - Australasian Law Awards
  • 2019 Most Innovative Firm - Australasian Lawyer