The rise of online businesses has allowed for the proliferation of online exchange. Inboxes are filling up, and personal information is transferred from one end of the internet to the other. There are, however, regulatory frameworks that exist to ensure that consumer information is kept safe. If you are an online business or a business that has a significant online component, it is important to understand your legal obligations under the Spam Act 2003 (Cth) (“the Spam Act”) and the Privacy Act 1988 (Cth) (“the Privacy Act”). This article will highlight the key points that small businesses need to consider when they begin trading online.

What Is Spam?

An online business needs to understand how they can send electronic messages that are commercial in nature. This is particularly relevant to e-Commerce stores, mobile apps, social networks or service-based businesses that use electronic messages to reach their customers. Many people are generally aware what amounts to spam. However, the Spam Act doesn’t provide an exact legal definition. Some characteristics of spam include:

  • an electronically transmitted message, 
  • commercial in nature (e.g. advertising or offers), 
  • unsolicited by the receiver, and
  • connected to Australia (e.g. sent or received by an Australian e-mail address).

What do I Need to Know?

There are three main factors to consider if you plan to send electronic messages to customers or potential customers. The first is that if you do so, you need consent from the recipient. For example, in e-Commerce stores, this is often dealt with in the store’s ‘Sales Terms and Conditions‘. Secondly the electronic message needs to identify the business who is sending the communication. Lastly, there must be an option for the receiver to unsubscribe from the receipt of such messages.

The Spam Act exempts certain electronic messages. These are largely messages that originate from government bodies, political parties, charities or educational institutions.

Privacy Defined

It is beneficial for online businesses to be aware of the Australian Privacy Principles (APPs), even if your business may not legally need to comply with the Privacy Act. It is nevertheless useful to comply with the APP so that your customers are aware of how you plan to use their information. The APP deals with aspects such as:

  • the management of personal information;
  • the collection of personal information;
  • the use and disclosure of personal information;
  • the storage of personal information; and
  • the ability for consumers to access or amend personal information.

Privacy differs from spam as it deals with information that you have already received as a business, and focusses on informing your customers of your policy when it comes to the collection of their information. Depending on your online business, you may be collecting personal information or sensitive information to develop your business. If this is the case, it is important to be aware of your privacy obligations.


Many online businesses will encounter the need to request or contact customers for information. The Spam Act and Privacy Act covers these transactions. This is an important factor for online business models as it relies on ongoing interactions not always sustained through face-to-face contact. If you are an online business, speak to our team of specialist online lawyers who can advise you of your obligations to your customers.

Questions? Please get in touch on 1300 544 755.

COVID-19 Business Survey
LegalVision is conducting a survey on the impact of COVID-19 for businesses across Australia. The survey takes 2 minutes to complete and all responses are anonymous. We would appreciate your input. Take the survey now.

About LegalVision: LegalVision is a tech-driven, full-service commercial law firm that uses technology to deliver a faster, better quality and more cost-effective client experience.

The majority of our clients are LVConnect members. By becoming a member, you can stay ahead of legal issues while staying on top of costs. For just $199 per month, membership unlocks unlimited lawyer consultations, faster turnaround times, free legal templates and members-only discounts.

Learn more about LVConnect

Kristine Biason
Need Legal Help? Get a Free Fixed-Fee Quote

If you would like to receive a free fixed-fee quote or get in touch with our team, fill out the form below.

  • By submitting this form, you agree to receive emails from LegalVision and can unsubscribe at any time. See our full Privacy Policy.
  • This field is for validation purposes and should be left unchanged.
Our Awards
  • 2019 Top 25 Startups - LinkedIn 2019 Top 25 Startups - LinkedIn
  • 2019 NewLaw Firm of the Year - Australian Law Awards 2019 NewLaw Firm of the Year - Australian Law Awards
  • 2020 Fastest Growing Law Firm - Financial Times APAC 500 2020 Fastest Growing Law Firm - Financial Times APAC 500
  • 2020 AFR Fast 100 List - Australian Financial Review 2020 AFR Fast 100 List - Australian Financial Review
  • 2020 Law Firm of the Year Finalist - Australasian Law Awards 2020 Law Firm of the Year Finalist - Australasian Law Awards
  • Most Innovative Law Firm - 2019 Australasian Lawyer 2019 Most Innovative Firm - Australasian Lawyer
Privacy Policy Snapshot

We collect and store information about you. Let us explain why we do this.

What information do you collect?

We collect a range of data about you, including your contact details, legal issues and data on how you use our website.

How do you collect information?

We collect information over the phone, by email and through our website.

What do you do with this information?

We store and use your information to deliver you better legal services. This mostly involves communicating with you, marketing to you and occasionally sharing your information with our partners.

How do I contact you?

You can always see what data you’ve stored with us.

Questions, comments or complaints? Reach out on 1300 544 755 or email us at

View Privacy Policy