Reading time: 5 minutes

The new small business unfair contract terms legislation was passed on 12 November 2016. It extends the definitions of the current legislation so that unfair terms will also apply to small businesses as well as consumers. A court or tribunal under the new law can void any unfair term in a standard form contract. Given the integral nature of technology, many small businesses will come across an IT-related contract at some point in time. This article answers how will the unfair contract terms law affect the IT industry and the implications for companies and individuals in the IT sector.

IT Contracts and Unfair Terms

One of the key elements of the new legislation is that the contract in question must be a “standard form contract”. The law defines this as an unnegotiable contract which one party provides to the other.

Many of the contracts in the IT Industry fall into this category. Contracts such as IT Client Agreements, Managed Services Agreements and Reseller Agreements are all potentially standard form contracts if they are offered on a “take it or leave it” basis or contain standard or pro forma terms. However, the two most common agreements that will be affected are:

Businesses commonly offer these contracts on a “click to accept” or “click-wrap” basis in which the business does not have a chance to negotiate.

The Legislation

Section 24 of the ACL contains an unfair contract term test and any term caught by this test will be unfair if:

  • The term would cause a significant imbalance in the parties’ rights and obligations;
  • The term is not reasonably necessary to protect the legitimate interests of the party benefitting from the term; and
  • The term would cause detriment to a party if applied or followed.

There are exceptions and include those terms which:

  • The law requires;
  • Define the main subject of the contract; or
  • Set the price.

Section 25 of the ACL provides a non-exhaustive list of examples. In considering IT contracts, the most relevant examples of terms which may be unfair include:

  • Terms that only permit one party to terminate, vary, avoid or limit the performance of the contract;
  • Terms that allow only one party to penalise the other for a breach or termination of the contract;
  • Terms that allow one party to vary the price of the contract without the option for the other party to terminate.

Potentially Affected Terms

In practice, there are a few key clauses in IT contracts which may be caught by the unfair term test, as set out below.

Price variation clauses

Many contracts may include a term allowing the company or supplier of the product or service to vary the price at their discretion without including an express right for the customer to terminate the contract.

The court found in the case of Australian Communications and Media Authority v Bytecard Pty Ltd [2013] FCA 38 that a term allowing Bytecard (an ISP provider) to vary the price for providing services without prior notice and a termination option was unfair.

Goods variation clauses

Contracts may also include terms that permit the supplier to vary the characteristics of the goods or services without notice to the customer. The ACL may consider these terms to be unfair as it gives the supplier a unilateral right of variation. Good variation clauses are particularly common in Software as a Service Agreements which often include mandatory upgrades.

It is key to note that the unfair terms test includes an element of detriment – provided the variation will not cause the customer detriment, it may be acceptable.

Termination clauses

The ACL may consider terms which do not permit the customer to terminate the contract (as in the Bytecard case above) but allow the supplier to terminate for any breach at any time without notice to be unfair. In general, termination clauses should give equal rights to both the supplier and customer to terminate.

Excessive fee or penalty clauses

Clauses which penalise a customer for outstanding monies or late payments by imposing excessive fees or interest rates may be unfair. Further, early termination fees imposed on customers may also be unfair if it is excessive.

To avoid being considered excessive, the supplier must be able to show that the fees are:

  • A genuine estimate of losses if a customer terminates the contract; and
  • Must take into account the costs saved by the supplier in not being required to deliver the service.

Broad indemnity clauses

Most contracts include indemnity clauses where the customer indemnifies the supplier of loss or harm that is the fault of the customer. However, indemnities which are too broad can be unfair. Broad indemnities clauses which require the customer to indemnify the supplier of all loss or harm, including those caused by the supplier itself, will be unfair.

Key Takeaways

The new legislation has particularly significant implications for developer and software supplier companies in the IT industry. The nature of the provision of technology-related services, particularly software as a service or end user licences, are that the customer is often only given the option to click accept to use the services or product. The business usually supplies the same contract to hundreds of customers, and this makes these contracts easily susceptible to being unfair.

For suppliers of IT products and services, a review of contracts may be useful in identifying any terms which can potentially be unfair. Suppliers should look to either amend or remove these terms as a solution. Amendment or removal will prevent potential unfair contract claims by small businesses and customers in the future.

For customers and end users, it is important to understand better the protection that the new unfair contracts reform will afford to small businesses.


If you have any questions or need assistance reviewing your contracts to ensure they are compliant with the new law, get in touch with our contract lawyers on 1300 544 755.


How Franchisors Can Avoid Misleading and Deceptive Conduct

Wednesday 18 May | 11:00 - 11:45am

Ensure your franchise is not accused of misleading and deceptive conduct. Register for our free webinar today.
Register Now

New Kid on the Blockchain: Understanding the Proposed Laws for Crypto, NFT and Blockchain Projects

Wednesday 25 May | 10:00 - 10:45am

If you operate in the crypto space, ensure you understand the Federal Government’s proposed licensing and regulation changes. Register today for our free webinar.
Register Now

How to Expand Your Business Into a Franchise

Thursday 26 May | 11:00 - 11:45am

Drive rapid growth in your business by turning it into a franchise. To learn how, join our free webinar. Register today.
Register Now

Day in Court: What Happens When Your Business Goes to Court

Thursday 2 June | 11:00 - 11:45am

If your business is going to court, then you need to understand the process. Our free webinar will explain.
Register Now

How to Manage a Construction Dispute

Thursday 9 June | 11:00 - 11:45am

Protect your construction firm from disputes. To understand how, join our free webinar.
Register Now

Startup Financing: Venture Debt 101

Thursday 23 June | 11:00 - 11:45am

Learn how venture debt can help take your startup to the next level. Register for our free webinar today.
Register Now

About LegalVision: LegalVision is a commercial law firm that provides businesses with affordable and ongoing legal assistance through our industry-first membership.

By becoming a member, you'll have an experienced legal team ready to answer your questions, draft and review your contracts, and resolve your disputes. All the legal assistance your business needs, for a low monthly fee.

Learn more about our membership

Need Legal Help? Submit an Enquiry

If you would like to get in touch with our team and learn more about how our membership can help your business, fill out the form below.

Our Awards

  • 2020 Innovation Award 2020 Excellence in Technology & Innovation Finalist – Australasian Law Awards
  • 2020 Employer of Choice Award 2020 Employer of Choice Winner – Australasian Lawyer
  • 2020 Financial Times Award 2021 Fastest Growing Law Firm - Financial Times APAC 500
  • 2020 AFR Fast 100 List - Australian Financial Review
  • 2021 Law Firm of the Year Award 2021 Law Firm of the Year - Australasian Law Awards
  • 2019 Most Innovative Firm - Australasian Lawyer