Table of Contents
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What are Terms and Conditions?
What is the Purpose of Terms and Conditions?
Terms and Conditions will include information about:
- your products, goods or services;
- how customers pay, when payment is expected and how you will enforce payment collection;
- the delivery process, methods and estimated times;
- policies on refunds, returns or exchanges; and
- dispute resolution information to help you avoid unnecessary costs and stress.
Terms and conditions are governed by the Australian Consumer Law (ACL). This document should outline your rights and the rights of your customers under the ACL. The rights of your customers include consumer guarantees, which you cannot exclude.
For example, a key consumer guarantee is the consumer’s right to a refund, repair or replacement where the goods or services are not of reasonably acceptable quality. Thus, your terms and conditions ensure both you and your consumers have clarity. Furthermore, it will help make sure you are compliant with the ACL.
As a franchisor, you must not engage in misleading and deceptive conduct. We explain what it is and how to avoid it.
Frequently Asked Questions
You may need specific terms and conditions drafted, otherwise known as a client agreement. It is similar to terms and conditions but goes into more detail about the services you provide, how you provide them and what the obligations of you and your client are.
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