Q&A

Question: What happens if my products are damaged during delivery?

Answer:

You should contact the seller immediately and let them know that the goods you have received are damaged. The seller may require you to provide proof of this by returning the goods. If it is the case that the goods were not defective and were in fact damaged in the delivery process, the seller is likely to refer you directly to the delivery company.

Answered by Priscilla Ng

Priscilla is a lawyer. She practises in the areas of business and commercial law, intellectual property and employment law. In her past work experience, she practised in property law, family law, wills and estates, and civil litigation.

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