What happens if my products are damaged during delivery?

Question: What happens if my products are damaged during delivery?

Answer:

You should contact the seller immediately and let them know that the goods you have received are damaged. The seller may require you to provide proof of this by returning the goods. If it is the case that the goods were not defective and were in fact damaged in the delivery process, the seller is likely to refer you directly to the delivery company.

Answered by Priscilla Ng

Priscilla is a lawyer. She practises in the areas of business and commercial law, intellectual property and employment law. In her past work experience, she practised in property law, family law, wills and estates, and civil litigation.

Get in Touch

Fill out the form below and a LegalVision team member will be in touch shortly!

YOU'RE IN GOOD COMPANY

Mark Eggers

LegalVision have been amazing for our business as we've continued to grow. Fast turnaround, easy to work with and a smart, pleasant team.

Phoebe Breckell

LegalVision have helped me a few times now with website policies and trademarking. Highly recommended for small business owners!

Virginia Morrison

We have deeply appreciated LegalVision’s seamless integration with our internal processes and driving spirit toward continual improvement.

Tom Griffin, Head of Legal

We have repeatedly been impressed by LegalVision. We are always confident in the quality, speed and value of the work LegalVision does for us.

Amber Turnbull, COO

LegalVision's lawyers maintain a consistently high quality of service and their fixed-fee approach is a breath of fresh air.

Tom Walenkamp, CEO

LegalVision has beaten our expectations every time! They definitely know their stuff!

By becoming a member, you can save on your legal costs

The majority of our clients are LVConnect members. By becoming a member, you can stay ahead of legal issues while staying on top of costs. For just $199 per month, membership unlocks unlimited lawyer consultations, faster turnaround times, free legal templates and members-only discounts.

Traditional Law Firm

Consultation with a lawyer

Can be $500 or more for a one hour conversation

LVConnect Membership

Unlimited Lawyer Consultations

Only $199
+ GST per month^#

Ask us about LVConnect when you speak to our team.

^#Minimum 12 month commitment
Any disbursements will be charged in addition to the project cost. All project pricing excludes GST.

Our Awards

2019 Top 25 Startups - LinkedIn
2019 NewLaw Firm of the Year - Australian Law Awards
2020 Fastest Growing Law Firm - Financial Times APAC 500
2020 AFR Fast 100 List - Australian Financial Review
2020 Law Firm of the Year Finalist - Australasian Law Awards
2019 Most Innovative Firm - Australasian Lawyer

We collect and store information about you. Let us explain why we do this.

What information do you collect?

We collect a range of data about you, including your contact details, legal issues and data on how you use our website.

How do you collect information?

We collect information over the phone, by email and through our website.

What do you do with this information?

We store and use your information to deliver you better legal services. This mostly involves communicating with you, marketing to you and occasionally sharing your information with our partners.

How do I contact you?

You can always see what data you’ve stored with us.

Questions, comments or complaints? Reach out on 1300 544 755 or email us at info@legalvision.com.au

View Privacy Policy

Q&A