What can I do if I am unhappy with a product I bought on eBay?

Question: What can I do if I am unhappy with a product I bought on eBay?

Answer:

eBay have their own processes and procedures as to how complaints are dealt with, it doesn’t come under Australian Consumer Law as other products bought in Australia do. You should first directly contact the seller and set out your issues with the product. If you do not receive the response you would like you should contact eBay directly to receive a refund if this is possible.

Answered by Edith Moss

Edith has experience in employment law which includes drafting business terms and conditions, employment and contractors agreements and providing advice on employment matters. In her past work experience, Edith worked for some of Australia's leading visual art and design organisations.

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