Skip to content

I Own a Psychology Practice Providing Telehealth Consultations. What Clauses Should I Consider When Engaging Contractors?

As a psychology business, you likely engage various contractors to assist in providing psychology services to customers. Accordingly, you must properly draft contractor agreements to manage these arrangements. The contract can clearly outline factors such as the contractor’s responsibilities, how they will receive payment, your liability, and a dispute resolution process. In addition, there are some specific clauses to consider given the nature of the business. This article will discuss some key provisions unique to the contractual agreement as a psychology business owner. 

Qualifications of the Subcontractors 

It is essential to set out the contractor’s responsibilities in providing the services in your contractor agreement. For example, this could include: 

  • accurately logging notes for each consultation that they provide; 
  • performing the services within their area of expertise; 
  • holding the necessary qualifications, such as any requisite professional registrations, certifications, permits, accreditations, approvals and licenses; 
  • fulfilling their duty of care to each patient; and 
  • notifying of any investigations by the Australian Health Practitioner Regulation Agency (AHPRA) against them. 

Equipment to Conduct Telehealth Consultations

If your psychology business offers telehealth consultations as part of your services, ensure that the contractor is aware of any requirements around the type of videoconferencing software they should use. For example, it is prudent for the contractor to use videoconferencing technology per the practice standards and guides by the relevant professional body. 

You should also ensure that the contractor agrees not to record any consultations they provide. Additionally, if providing services to the patient over video conference is inappropriate, they stop doing so as part of their professional and ethical duty.

Continue reading this article below the form
Loading form

Ownership of Medical Records 

Your contractor agreement should clearly outline any reporting obligations and the party that owns the medical records. You, as the business owner, will likely provide the contractor with the patient management system and make it available to them to use. The contractor should agree to maintain complete and accurate medical records in line with appropriate professional standards and that ownership of the medical records will remain your property. 

Insurance 

Given the nature of the contractor’s services, they must effect and maintain a medical indemnity insurance policy with a reputable insurance provider. The value of the insurance policy they should maintain is a commercial decision for you. Ultimately, the contractor must hold adequate insurance during the engagement period that they provide services on behalf of the business. 

Prohibited Conduct 

A prohibited conduct clause in your contractor agreement explicitly defines the type of conduct that the contractor should not engage in. Including this clause is an important risk management tool to protect your business from unpleasant situations. 

Front page of publication
Directors' Duties Complete Guide

If you are a company director, complying with directors’ duties are core to adhering to corporate governance laws.
This guide will help you understand the directors’ duties that apply to you within the Australian corporate law framework.

Download Now

Types of prohibited conduct include: 

  • anything that may constitute a breach of an individual’s privacy;
  • using your systems to defame, harras, threaten, discriminate or offend any individual; and
  • behaviour constituting a breach of the contractor’s professional code of conduct or standards applicable to them.

Key Takeaways

When engaging a contractor to provide services, ensure that you have a comprehensive contractor agreement. Importantly, because of the nature of the services you provide as a psychology business owner, giving the clauses raised above some thought before preparing the document will be helpful. Ultimately, tailoring the contractor agreement to suit your business and the arrangement negotiated with each contractor is crucial. 

If you need assistance preparing your contract, contact our experienced contract lawyers, who can assist as part of our LegalVision membership. For a low monthly fee, you will have unlimited access to lawyers to answer your questions and draft and review your documents. Call us today on 1300 544 755 or visit our membership page.

Frequently Asked Questions

What is a contractor agreement?

A contractor agreement is a legally binding contract. It is between your business and the contractor that you intend to engage to provide services to you. It sets out both parties’ rights, obligations and expectations. Additionally, it outlines how to handle any issues that arise. 

Should my contractor agreement be tailored to my business?

Yes, you must tailor your agreement to suit your business and its needs. You can adjust the details in each clause to achieve this.

Register for our free webinars

Demystifying M&A: What Every Business Owner Should Know

Online
Understand the essentials of mergers and acquisitions and protect your business value. Register for our free webinar.
Register Now

Social Media Compliance: Safeguard Your Brand and Avoid Common Pitfalls

Online
Avoid legal pitfalls in social media marketing and safeguard your brand. Register for our free webinar.
Register Now

Building a Strong Startup: Ask a Lawyer and Founder Your Tough Questions

Stone & Chalk Tech Central, Level 1 - 477 Pitt St Haymarket 2000
Join LegalVision and Bluebird at the Spark Festival to ask a lawyer and founder your startup questions. Register now.
Register Now

Construction Industry Update: What To Expect in 2026

Online
Stay ahead of major construction regulatory changes. Register for our free webinar.
Register Now
See more webinars >
Shauna Ng

Shauna Ng

Lawyer | View profile

Shauna is a Lawyer in LegalVision’s Corporate and Commercial and Regulatory and Compliance teams. She assists a diverse range of clients in drafting and reviewing their agreements and also provides regulatory and compliance advice in various areas as required. Shauna has a particular interest in health-related services, including NDIS services.

Qualifications: Bachelor of Laws (Hons), Flinders University, Bachelor of Accountancy, Nanyang Technological University.

Read all articles by Shauna

About LegalVision

LegalVision is an innovative commercial law firm that provides businesses with affordable, unlimited and ongoing legal assistance through our membership. We operate in Australia, the United Kingdom and New Zealand.

Learn more

We’re an award-winning law firm

  • Award

    2025 Future of Legal Services Innovation Finalist - Legal Innovation Awards

  • Award

    2025 Employer of Choice - Australasian Lawyer

  • Award

    2024 Law Company of the Year Finalist - The Lawyer Awards

  • Award

    2024 Law Firm of the Year Finalist - Modern Law Private Client Awards

  • Award

    2022 Law Firm of the Year - Australasian Law Awards