Running a cleaning business can be extremely profitable and rewarding. The demand for cleaning services is ever-increasing, and profit margins can be high. Therefore, it is crucial to ensure that you have well-drafted legal contracts in place to be best protected. This article outlines some of the key legal contracts your cleaning business needs.

Service Agreement

Having a service agreement between your business and your clients is crucial. This is because it ensures that all of the terms of the arrangement are clearly set out. Your service agreement mitigates any risks and, in the event of a future dispute, you can refer back to what is stated within it.


You should specify the areas you will be cleaning and the types of cleaning you will do. The more detail you include in your agreement makes it less likely for a dispute to arise between your business and client.

For example, if you have a corporate client, you should outline whether you will be cleaning all the floors of their office or just the ones in the kitchen and bathrooms. You should also outline whether you will be cleaning any windows or walls.

Supply of Cleaning Products

To avoid any confusion, it is also helpful to set out who will be providing and maintaining the cleaning materials and products. The agreement should outline whether you will supply the cleaning products for your clients, or if your clients have their own cleaning products they prefer you to use.

If you are responsible for providing and maintaining the cleaning products, you should factor this into the rates you charge.

Period of Work

Your service agreement should state whether you will be providing cleaning services on a one-off basis, or on a regular basis.

Entering and Exiting Premises

Your agreement should outline how your clients will provide you with access to the premises they need you to clean.

For example, the contract should outline whether you will be provided with keys or an access card to the building, or if someone with access to the building will let you in.

You should also be clear about whether there are specific procedures you need to follow when entering or exiting the premises. 

For example, if you are cleaning an office space and accessing the premises after business hours, you may need to disable any alarms when entering and re-enable any alarms before leaving. 

Fees and Payment Terms

To ensure your business is successful and cash flow is well managed, your service agreement must state how much you charge your clients. You can charge overtime for jobs that take longer than initially expected, or are at unsociable hours.

You may also wish to charge additional fees for: 

  • providing and maintaining cleaning products; or
  • travel expenses.

Your agreement should set out how clients should pay you and the terms of the invoice. 

For example, you should consider whether you will:

  • charge for each job in advance;
  • require a deposit;
  • charge clients on the day of the job; or
  • invoice regular clients with a set period of time in which they must make payment.


Your service agreement should state when your clients can cancel your services and on what basis they may do so.

For example, you could outline that you will: 

  • request a cancellation fee; or 
  • refuse to refund a deposit if a client makes a cancellation within 24 or 48 hours of the job.

If you have a regular client and they wish to cancel your services permanently, you may require a set notice period (such as two weeks), so you have time to find another regular client and manage cash flow.

Employment or Contractor Agreement

If you engage any workers to assist you in providing your cleaning services to clients, it is important to have the appropriate agreement between your business and your workers. 

If your workers are employees, you must have an employment agreement in place. Similarly, if they are contractors, you must have a contractor agreement in place. You must correctly classify your workers as either employees or contractors to provide them with the appropriate entitlements. If you incorrectly classify your workers, you may be subject to fines and have to pay your workers entitlements on top of what you have already paid them.

Your employment and contractor agreements will outline the arrangement you have with your workers, including information on:

  • their expectations regarding work;
  • prohibited conduct;
  • payment;
  • termination; and
  • restraint of trade.

Website Terms of Use

If you use a website to promote your cleaning services, you should have a website terms of use document published on your site. This legal document outlines how people can use your website. You can also use it to limit your legal responsibility from any issues that might arise from a visitor using your website. Website terms of use also addresses disclaimers related to the content you have published on your website.

For example, it will detail that you own all of the content you have posted on your website, including any photos you have taken of your cleaning work. This will prevent people from copying or using any of your content without your permission.

Privacy Policy

If you collect, use and disclose any personal information from your clients, having a privacy policy can assist with managing your legal risk. In certain circumstances, you may be legally required to have a privacy policy. If you collect personal information from your clients, a privacy policy will be necessary. Personal information may include your client’s:

  • name; 
  • phone number;
  • email address; and 
  • street address.

Your privacy policy will outline: 

  • what personal information your business collects; 
  • how you use personal information;
  • under what circumstances you can disclose the information to third parties; and
  • your client’s rights regarding their personal information.

Key Takeaways

Running a cleaning business can be both challenging and incredibly rewarding. To ensure that your business is best protected, having well-drafted legal documents in place and understanding your legal requirements is important. If you need assistance with drafting any contracts for your cleaning business, contact LegalVision’s contract lawyers on 1300 544 755 or fill out the form on this page.

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