The terms and conditions you include in your contracts form the basis of how you run your business. Therefore, as a butcher, it is important that you put a significant amount of time and effort into tailoring your terms and conditions to best suit your way of doing business. The terms and conditions you include in your contract, will define the relationship that you have with your customers, and allow both of you to know where you stand at all times in all eventualities. Terms and conditions are an important aspect in ensuring customer satisfaction, as fair, concise and clear terms and conditions will keep your customers happy and, along with your product, will keep them coming back for more.

Placing an order

Are you unsure how to create terms and conditions with regard to when your customers place an order? Placing an order is the first and most important aspect of your relationship with your client, as you both need to be on the same page when it comes to both quality and quantity. However, although it seems reasonably self-explanatory, you should be aware that this is the most important area to have a solid set of terms and conditions.

The terms and conditions that you include in this section of your contracts will depend greatly on the manner in which you do business. For example, if your business is online, you should clearly set out the process that must be gone through by your customers before you consider an order complete. In addition, you should ensure that in the event of any confusion, blame does not lie with you but on your customer for the lack of clarity. Of course, it is sound business practice to accept blame for confusion in some circumstances, however, this should be at your discretion, and there should be no doubt as to the fact that blame does not lie with you in your business terms and conditions.

Weight estimation

If you are delivering products and have a standard estimation for the weight of a product, it is quite possible that the weight of the final product when it reaches its destination may vary. Therefore, this potential for variation in weight will also have to be included in your business terms and conditions.

In addition, Weight estimation is an example of where a good set of terms and conditions can assist you with customer relations. It is quite possible that if a customer reads these terms and conditions, which mention a variation in weight, they will not be impressed. Consequently, it is important that within these terms and conditions you include an explanation of why this is the case. As such, when a customer reads that variation in weight will most likely be the result of seasonal size or volume of produce available to you, they will hopefully be more understanding if there is an issue with the weight, and more likely to give you the benefit of the doubt.

Rejection of an order

A significant issue in dealing with fresh produce is a customer accepting and then rejecting an order, for it is often the case that you are unable to sell that produce, and end up losing money other businesses would not. Therefore, it is vital that you include strict and all-encompassing terms and conditions in your contracts that prevent this from occurring. This will provide you with the peace of mind that you are not risking the financial stability of your business for large orders, and also put your customers on notice of their obligations the second an order is made.

Conclusion

A coherent, concise and wide ranging set of terms and conditions are essential to your Butchery business. They allow you to maintain a healthy relationship with your customers, while also providing you with the peace of mind that your business is protected in the case of a mishap, or the poor behaviour of one of your customers. However, without prior legal experience it can be difficult to create such a set of terms and conditions for your business. As a result, LegalVision has created a definitive guide to writing terms and conditions for your business, and can be found here.

If, after reading this guide, you still feel that you require further assistance, please feel free to call LegalVision on 1300 544 755 for a fixed-fee quote.

Lachlan McKnight

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