Reading time: 4 minutes

When running a plumbing business, it’s always a good idea to provide clients with business Terms and Conditions. These are given to your clients (and sometimes communicated on your business’ website) before you do work for them. It is very important that your clients understand that you will only do the work for them if they agree to these Terms and Conditions.

This article sets out what a plumber should include in their Terms and Conditions when hired by clients to do plumbing work.

Definitions section

All plumbing Terms and Conditions should start with a definitions section, which explains what key terms in the document mean – such as “plumber”, “owner”, “work”, “materials”, “price” and should also define any legal terminology in the Terms and Conditions.

Payment and Price

Price and payment are very important clauses in any business’ Terms and Conditions. Your payment terms are essentially up to you, but in many situations plumbers will ask for payment to be made within seven days of the invoice date.  If the work is being done in intervals then you should indicate how payment is to be made and under what time frames.  The method of payment and how taxes will be charged should also be included in the Terms and Conditions.

Time Extensions

It’s important that you cover yourself for any delays in completing the work by having your business lawyer insert a clause into the Terms and Conditions that states that changes to the commencement date as a result of external factors do not result in the contract being repudiated. If certain circumstances prevent you from working, time extensions may be necessary to avoid, jeopardising the quality of the work.


Scope of work quoted and subsequent changes can be a major source of headaches for tradespeople.  A well drafted set of Terms and Conditions with terms relating to work variation can help nip this problem in the bud before it starts.  Your Terms and Conditions should outline a procedure for dealing with requests from clients for variations – such as putting it in writing and explaining whether or not this was put into the original quote.


Make sure the Terms and Conditions explain what will happen in the event of a defect or failure to comply with the quote.  One way of doing this is to give the client a notification period to tell the plumber and give the plumber an opportunity to inspect the defective work.

Intellectual Property

In all business Terms and Conditions, there will usually be a provision that provides for the retention of all intellectual property rights. If you have drawn up any plans (blueprints, sketches, designs, etc) for the completion of the job, then your business lawyer should insert a clause that ensures you retain ownership of those plans.


To ensure you are fulfilling your obligations under Australian Consumer law, you need to include a warranties section in your Terms and Conditions that acknowledges your obligation to meet all consumer guarantees.  Your warranty will need to state that the customer is entitled to a refund or repair if there is a fault or failure with a service provided.  Consumer guarantees cannot be contract out of, which means you must comply with the Australian Consumer Law irrespective of how your business lawyer drafts your business Terms and Conditions. Warranty clauses should also cover any circumstances in which neither a refund nor repair will be appropriate, such as if the failure stemmed from the client’s own negligence.


Professional, well drafted Terms and Conditions can save you money and reduce disputes in the long run. Terms and Conditions that are specifically tailored for your plumbing business should contain a number of clauses designed to protect you from the risks of dealing with customers, as well as ensure you remain compliant with the law. To speak with one of our experienced business lawyers about drafting or reviewing Terms and Conditions for your plumbing business, contact LegalVision on 1300 544 755.


Redundancies and Restructuring: Understanding Your Employer Obligations

Thursday 7 July | 11:00 - 11:45am

If you plan on making a role redundant, it is crucial that you understand your employer obligations. Our free webinar will explain.
Register Now

How to Sponsor Foreign Workers For Your Tech Business

Wednesday 13 July | 11:00 - 11:45am

Need web3 talent for your tech business? Consider sponsoring workers from overseas. Join our free webinar to learn more.
Register Now

Advertising 101: Social Media, Influencers and the Law

Thursday 21 July | 11:00 - 11:45am

Learn how to promote your business on social media without breaking the law. Register for our free webinar today.
Register Now

Structuring for Certainty in Uncertain Times

Tuesday 26 July | 12:00 - 12:45pm

Learn how to structure to weather storm and ensure you can take advantage of the “green shoots” opportunities arising on the other side of a recession.
Register Now

Playing for the Prize: How to Run Trade Promotions

Thursday 28 July | 11:00 - 11:45am

Running a promotion with a prize? Your business has specific trade promotion obligations. Join our free webinar to learn more.
Register Now

Web3 Essentials: Understanding SAFT Agreements

Tuesday 2 August | 11:00 - 11:45am

Learn how SAFT Agreements can help your Web3 business when raising capital. Register today for our free webinar.
Register Now

Understanding Your Annual Franchise Update Obligations

Wednesday 3 August | 11:00 - 11:45am

Franchisors must meet annual reporting obligations each October. Understand your legal requirements by registering for our free webinar today.
Register Now

Legal Essentials for Product Manufacturers

Thursday 11 August | 11:00 - 11:45am

As a product manufacturer, do you know your legal obligations if there is a product recall? Join our free webinar to learn more.
Register Now

About LegalVision: LegalVision is a commercial law firm that provides businesses with affordable and ongoing legal assistance through our industry-first membership.

By becoming a member, you'll have an experienced legal team ready to answer your questions, draft and review your contracts, and resolve your disputes. All the legal assistance your business needs, for a low monthly fee.

Learn more about our membership

Need Legal Help? Submit an Enquiry

If you would like to get in touch with our team and learn more about how our membership can help your business, fill out the form below.

Our Awards

  • 2020 Innovation Award 2020 Excellence in Technology & Innovation Finalist – Australasian Law Awards
  • 2020 Employer of Choice Award 2020 Employer of Choice Winner – Australasian Lawyer
  • 2020 Financial Times Award 2021 Fastest Growing Law Firm - Financial Times APAC 500
  • 2020 AFR Fast 100 List - Australian Financial Review
  • 2021 Law Firm of the Year Award 2021 Law Firm of the Year - Australasian Law Awards
  • 2022 Law Firm of the Year Winner 2022 Law Firm of the Year - Australasian Law Awards