Reading time: 3 minutes

It is important to ensure that you have detailed liability and indemnity clauses in your Software as a Service (“SaaS”) agreement. Depending of the nature of your software business, there may also be certain commercial risks that you may want to include in this section of your SaaS agreement. As a business operating and selling in Australia, you have obligations under Australian Consumer Law, which you are required to meet. These should also be addressed in your agreement.

Limitation of liability and disclaimers

You should set out and ensure, in the running of the business, that you take the necessary steps so that the software is as advertised, but include in the agreement that you do not guarantee that the software will meet the user’s requirements. You should state that each user and computer is different and that the software will not work for all situations or operating systems.

To further protect your business, you can also include that you are not responsible for third party hosting or the reliability of those services, any negative consequences or outcome of software not being available, any disruptions or unintended uses of the software. The clause should include limitation of the total damages payable by you and outline other damages that you should not be liable for.

Australian Consumer Law

It is also recommended that you include a detailed Australian Consumer Law clause which addresses your responsibilities under Australian Consumer Law. You should be aware that there are certain consumer rights of the users that cannot be excluded.

To avoid disputes, it is prudent to list the guarantees that are provided to the user under Australian Consumer Law e.g. that you will provide the services with due care and skill, that the services and software are fit for the purpose that you advertised, that the user is using the service for the intended purpose and that the services were provided in a reasonable time.


The SaaS agreement should indicate that the user will be liable for and indemnify you against claims and actions which are the result of the user providing information that is not accurate or up to date, the user breaching the terms and any other misuse of the software by the user. You should also include a clause in which the user agrees that they will pay for their costs in relation to the process of dispute resolution if required and that the obligations under this clause will survive termination of the SaaS agreement.


Clearly identifying your responsibilities under the Australian Consumer Law, setting the limitations of your liability and taking steps to indemnify your business is very important. If you are setting up a SaaS service and require any legal advice or assistance in drafting the necessary legal documents, contact us on 1300 544 755 and speak with one of our experienced software and IT lawyers, we would be happy to assist!


Construction Contract Essentials

Thursday 12 August | 11:00 - 11:45am

Understand how construction contracts are drafted and how to protect your construction business.
Register Now

Startup 101: Understanding Cap Tables and ESOPs

Thursday 19 August | 11:00 - 11:45am

Cap tables and employee share option plans are essential for fast-growing startups. Learn more with this free webinar.
Register Now

Expanding to NZ: Structuring Your Business For Success

Thursday 26 August | 2:00 - 2:45pm

Launching a business in New Zealand? Understand how to structure your business for success with this free webinar.
Register Now

About LegalVision: LegalVision is a tech-driven, full-service commercial law firm that uses technology to deliver a faster, better quality and more cost-effective client experience.

The majority of our clients are LVConnect members. By becoming a member, you can stay ahead of legal issues while staying on top of costs. From just $119 per week, get all your contracts sorted, trade marks registered and questions answered by experienced business lawyers.

Learn more about LVConnect

Need Legal Help? Get a Free Fixed-Fee Quote

If you would like to receive a free fixed-fee quote or get in touch with our team, fill out the form below.

  • 2020 Excellence in Technology & Innovation – Finalist – Australasian Law Awards 2020 Excellence in Technology & Innovation Finalist – Australasian Law Awards
  • 2020 Employer of Choice – Winner – Australasian Lawyer 2020 Employer of Choice Winner – Australasian Lawyer
  • 2021 Fastest Growing Law Firm - Financial Times APAC 500 2021 Fastest Growing Law Firm - Financial Times APAC 500
  • 2020 AFR Fast 100 List - Australian Financial Review 2020 AFR Fast 100 List - Australian Financial Review
  • 2021 Law Firm of the Year - Australasian Law Awards 2021 Law Firm of the Year - Australasian Law Awards
  • Most Innovative Law Firm - 2019 Australasian Lawyer 2019 Most Innovative Firm - Australasian Lawyer