Question: Can I ask for a replacement of a faulty good or service?
Yes, consumers are protected against faulty products under the Consumer Guarantees. Some businesses may offer you a replacement for a faulty good. If it is a minor problem with the good or service, the business may offer you a free repair instead. You can ask for a replacement if it is a major fault.
Answered by Lisa Lee
Lisa practises in the areas of business and commercial law, intellectual property and contract law. Having previously worked in research and development, Lisa has a strong understanding on issues surrounding protection and commercialisation of intellectual property. She is passionate about arts and technology, and is attuned to issues surrounding e-commerce and online services.
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