Question: Can I ask a store or service provider to change their terms and conditions?
Answer:You can make stores and service providers aware where their Terms and Conditions are unfair by contacting them directly or by making a complaint to the Australian Competition and Consumer Commission. In some circumstances the Australian Competition and Consumer Commission may look into the issue and help you to resolve the situation. Depending on the nature of the services there are also rules around what can and can’t be included in contracts, for example, those relating to mobile phones. You may also be able to take legal action depending on the circumstances of the contract and the arrangement.
