Q&A

Question: As a supplier how can I ensure payment for repairs?

A supplier can make sure that they receive payment for repairs by including specific clauses in any distribution agreement they enter into. They should set out how repairs and refunds will be dealt with, for example the supplier will respond to customer complaints, if customers are offered refunds the manufacturer will pay for the refund or provide a credit to the supplier, and indemnities can be included in the agreement so that if the manufacturer breaches their obligations under the agreement or Australian Consumer Law, the supplier will not be responsible for the losses incurred.