Skip to content

NDIS and Aged Care Home Supports: When Is a Supply GST-Free?

Your business must consider the question of goods and services tax (GST) and whether the goods or services you are providing attract GST. When operating a business, most of your supplies are taxable. This means that GST must be charged. However, some supplies fall into either the GST-free or input-taxed categories. This exempts them from the addition of GST to their prices. Examples of GST-free supplies encompass certain foods, beverages, medicines, and, notably, home care services and disability supports (NDIS). This article outlines the typical GST charging process and its variations for home care services and disability support supplies.

How Is GST Usually Charged?

GST is a tax of 10% charged on the supply of most goods and services sold or consumed in Australia.

A GST-registered business typically incorporates GST into the prices of their goods or services. Additionally, they will claim credits for the GST paid on certain business expenses. These credits are called GST credits or input tax credits. 

A business that has not registered for GST does not need to charge GST on the goods or services it supplies. The business is also unable to claim GST credits for GST amounts included in business expenses. Instead, that business could claim 100% of that expense amount as an income tax deduction. 

When a business has an annual GST turnover of $75,000 or more, it must register for GST. Businesses under this threshold do not have to register for GST but can choose to do so if they wish.

What Is a GST-Free Supply?

In a GST-free supply, the sale price does not include GST. There are supplies of both goods and services which can be GST-free. Common examples include:

  • certain medical services and medicines;
  • certain foods; 
  • sales of going concern; and
  • certain education-related supplies.


If your business provides GST-free sales, you can still claim credits for the GST included in the expenses related to your supplies.

Continue reading this article below the form
Loading form

Is the Supply of Home Care Services GST-Free?

If a business satisfies specific conditions, it may qualify for GST-free status on the supplies it provides. In this circumstance, home care refers to “a package of personal care services and other personal assistance provided to a person who is not being provided with residential care”. 

The broadest of these conditions is that the services provided are to one or more aged or disabled people. Additionally, the Quality of Care Principles must explicitly list the kind of service. These services can include:

  • daily living assistance;
  • meals and refreshments;
  • emotional support; and 
  • recreational therapy. 

If the criteria satisfies this, the supply qualifies as GST-free.

The supply of home care may also be considered GST-free if the home care provider receives:

  • specific subsidies;
  • contributions; or 
  • funding from the Commonwealth, State or Territory for their services.

Are Disability Supports Provided to NDIS Participants GST-Free?

If a business is providing support to an NDIS participant, it may qualify for GST-free status when it meets specific criteria. Broadly, these are:

  1. the supply is made to an NDIS participant as that term is defined in NDIS law;
  2. the participant’s plan is in effect under NDIS law; 
  3. the support is reasonable and necessary under the participant’s plan; 
  4. the supply is made under a written agreement between the supplier and the participant – this written agreement must satisfy certain conditions; and 
  5. the supply must be of a kind that the Disability Services Minister has determined in writing, such as specialist disability accommodation, household tasks, travel arrangements and home modifications.
Front page of publication
NDIS Service Agreement Fact Sheet

This fact sheet will help you to identify the key terms you must include in your NDIS service agreement.

Download Now

Who Is Providing the Supply?

The GST law has precise requirements about who is able to provide their goods and services as GST-free. 

A typical example of an arrangement in the home care and NDIS support space is an NDIS provider engaging a contractor where that contractor ultimately provides the services to the NDIS participant. In this situation, although the contractor is physically delivering the support, from a legal perspective, the contractor is providing a service to the NDIS provider, not directly to the participant. The NDIS or home care provider is the entity making the “supply” to the participant. Therefore, in this example:

  • the NDIS provider would not include GST on its invoice to the participant (provided it has met the relevant conditions) – as the supply is GST-free; and 
  • the contractor would include GST in its invoice to the NDIS/home care provider (provided it is registered for GST) – as this supply is not GST-free. 

Key Takeaways

A business will need to consider its GST obligations when operating, including whether the goods or services it is selling attract GST or not. The Australian government applies GST to the majority of goods and services sold in Australia. However, certain circumstances in aged home care and NDIS support can make specific supplies GST-free. If your business wishes to rely on the GST-free provisions, you must closely consider who you are in the supply chain. Furthermore, it is essential to determine if you are the party making the GST-free supply. In the NDIS and aged care sector, only some links in the supply chain are exempt from GST charges on their specific supplies.

If you need help determining whether your business supplies are GST-free, our experienced tax lawyers can assist as part of our LegalVision membership. You will have unlimited access to lawyers to answer your questions and draft and review your documents for a low monthly fee. Call us today on 1300 544 755 or visit our membership page.

Register for our free webinars

Ask an Employment Lawyer: Contracts, Performance and Navigating Dismissals

Online
Ask an employment lawyer your contract, performance and dismissal questions in our free webinar. Register today.
Register Now

Stop Chasing Unpaid Invoices: Payment Terms That Actually Work

Online
Stop chasing late payments with stronger terms and protections. Register for our free webinar.
Register Now

Managing Psychosocial Risks: Employer and Legal Counsel Responsibilities

Online
Protect your business by managing workplace psychosocial risks. Register for our free webinar.
Register Now

Franchisor Compliance Update: Code Obligations from November 2025

Online
Stay compliant with the new franchising updates from November 2025. Register for our free webinar.
Register Now
See more webinars >
Thomas Linnane

Thomas Linnane

Senior Lawyer | View profile

Thomas is a tax and corporate senior lawyer. He is the first point of contact for business structuring, startup and tax enquiries at LegalVision. Thomas has a passion for maximising client experience and satisfaction, and for helping a diverse range of people with their legal needs.

Qualifications: Bachelor of Laws, Bachelor of Media, University of New South Wales.

Read all articles by Thomas

About LegalVision

LegalVision is an innovative commercial law firm that provides businesses with affordable, unlimited and ongoing legal assistance through our membership. We operate in Australia, the United Kingdom and New Zealand.

Learn more

We’re an award-winning law firm

  • Award

    2025 Future of Legal Services Innovation Finalist - Legal Innovation Awards

  • Award

    2025 Employer of Choice - Australasian Lawyer

  • Award

    2024 Law Company of the Year Finalist - The Lawyer Awards

  • Award

    2024 Law Firm of the Year Finalist - Modern Law Private Client Awards

  • Award

    2022 Law Firm of the Year - Australasian Law Awards