Skip to content

How to Use Mediation and Arbitration to Resolve Commercial Disputes

In Short

  • Mediation and arbitration are alternative dispute resolution (ADR) methods that can save time and money compared to traditional litigation.
  • Mediation involves a neutral third party helping both sides reach a voluntary agreement, while arbitration results in a binding decision by an independent arbitrator.
  • ADR can help preserve business relationships by providing more flexible, private solutions.

Tips for Businesses

Consider using mediation or arbitration to resolve disputes efficiently without going to court. Mediation is best for finding a mutually agreeable solution, while arbitration can provide a quicker, final decision when both parties need certainty. Always include ADR clauses in contracts to streamline future disputes.


Table of Contents

Commercial contracts often include clauses outlining the process to resolve disputes between parties. Typically, this involves a requirement to negotiate with the other party before commencing any court proceedings. However, there may also be provisions that allow the parties to appoint an arbitrator or mediator to resolve a dispute. In this article, we will explain how two contracting parties might use mediation and arbitration to resolve a commercial dispute.

What is the Difference Between Mediation and Arbitration?

Independent third parties are present in both mediation and arbitration to assist with dispute resolution.

In a mediation, a mediator encourages disputing parties to achieve a commercial resolution in an informal setting. If the parties reach a decision, they have the option to sign a legal agreement outlining the resolution.

Arbitration involves the appointment of an independent third party (the arbitrator) to make a decision on the dispute. This method requires each party to present their evidence and testimony in an arbitration proceeding. Typically, the parties will also agree to treat the arbitrator’s final decision as binding.

Why Would a Party Choose to Mediate

Mediation is a fast, business-friendly and cost-efficient alternative to try to reach an agreement. A person might choose to mediate because of its:

CostThe mediation normally concludes within a day and the parties will only have to pay for their own costs, plus the fee for the mediator.
Efficiency

If you take a matter to court, you could face delays. You may need to wait months before receiving a court date, and once decided, there is little flexibility. This is impractical for time-sensitive disputes that need a quick resolution.

A mediation meeting is generally quick to organise and hold. Usually mediation concludes in less than a day and requires minimal preparation.

AutonomyThe parties compromise and reach an agreement themselves. Unlike court or arbitration, there is no third party making decisions which lead to one winner and one loser. Both parties collaborate to reach the most satisfactory outcome.
International ApplicabilityAs the mediator focuses on finding a resolution that is acceptable to all involved, the parties can quickly return to business as usual if an agreement can be reached. Given the collaborative nature of mediation, the parties do not have to sacrifice their business relationship to find a solution.
Continue reading this article below the form
Loading form

Why Would a Party Choose to Arbitrate?

There are many advantages to choosing arbitration over commencing to court. Some of these are similar to mediation, while others are unique to arbitration. Overall, the benefits include its:

CostArbitration is often a cost-effective method of resolving disputes, although you do have the additional burden of paying the arbitrator an expense not paid in court proceedings.
EfficiencyAn arbitration occurs soon after you appoint an arbitrator, according to your availability.
PrivacyThe decision reached and the names of the parties involved are kept private in arbitration. This provides both parties with privacy as to their commercial affairs and the dispute in question.
International Applicability

Matters in Australia resolved through arbitration will be recognised by over 150 countries.

Similarly, Australia will recognise any arbitration decided in those countries. This makes arbitration a useful and efficient method for international dispute resolution.

Can Arbitration Help with International Disputes?

Arbitration can also be a useful tool in ensuring that the outcome of a dispute receives global recognition.

The Australian Centre for International Commercial Arbitration (ACICA) is a dispute resolution body that offers arbitration and mediation services. A commercial contract can specify that ACICA will administer a mediation or arbitration session, meaning the relevant ACICA Rules will apply to the proceedings.

ACICA is also the only institution appointed as an arbitrator according to the International Arbitration Act. Further, this law allows Australia to enforce international arbitration outcomes.

Front page of publication
Guide to Resolving Business Disputes

This guide provides key information on how to manage a business dispute as quickly and cost-effectively as possible.

Download Now

Key Takeaways

Arbitration and mediation are alternative dispute resolution methods that may have several advantages for commercial parties entering into a contract. Prior to entering into a contract, businesses should consider the best ways to resolve potential disputes, especially if the parties are located in different countries.

When you are drafting a dispute resolution clause, you should also consider:

  • the potential risks of the dispute;
  • the possible outcomes; and
  • their likelihood of enforcement. 

If you are facing a commercial dispute or need advice drafting a dispute resolution clause, our experienced dispute resolution lawyers can assist as part of our LegalVision membership. For a low monthly fee, you will have unlimited access to lawyers to answer your questions and draft and review your documents. Call us today on 1300 544 755 or visit our membership page.

Frequently Asked Questions

What is mediation?

Mediation is a process where a neutral third party helps disputing parties reach a voluntary, mutually acceptable agreement. It is informal, flexible, and typically quicker than going to court.

What is arbitration?

Arbitration is a more formal process where an independent arbitrator makes a binding decision on the dispute. It is generally quicker than litigation and can be less costly.

Register for our free webinars

Demystifying M&A: What Every Business Owner Should Know

Online
Understand the essentials of mergers and acquisitions and protect your business value. Register for our free webinar.
Register Now

Social Media Compliance: Safeguard Your Brand and Avoid Common Pitfalls

Online
Avoid legal pitfalls in social media marketing and safeguard your brand. Register for our free webinar.
Register Now

Building a Strong Startup: Ask a Lawyer and Founder Your Tough Questions

Stone & Chalk Tech Central, Level 1 - 477 Pitt St Haymarket 2000
Join LegalVision and Bluebird at the Spark Festival to ask a lawyer and founder your startup questions. Register now.
Register Now

Construction Industry Update: What To Expect in 2026

Online
Stay ahead of major construction regulatory changes. Register for our free webinar.
Register Now
See more webinars >
Kristine Biason

Kristine Biason

Practice Leader | View profile

Kristine is a Practice Leader in LegalVision’s Commercial Contracts team. She drafts and negotiates commercial contracts, in particular, supply, distribution and manufacturing agreements used internationally. She also assists clients with their information technology agreements, often aiding clients on their business journey by determining the relevant agreements needed for their business, whether that be a SaaS agreement, reseller agreement or a managed services agreement. She has previously worked in the Franchising team and has provided clients with advice on setting up franchises and purchasing franchises.

Qualifications: Bachelor of Laws, Graduate Diploma of Legal Practice, Bachelor of Media, Macquarie University.

Read all articles by Kristine

About LegalVision

LegalVision is an innovative commercial law firm that provides businesses with affordable, unlimited and ongoing legal assistance through our membership. We operate in Australia, the United Kingdom and New Zealand.

Learn more

We’re an award-winning law firm

  • Award

    2025 Future of Legal Services Innovation Finalist - Legal Innovation Awards

  • Award

    2025 Employer of Choice - Australasian Lawyer

  • Award

    2024 Law Company of the Year Finalist - The Lawyer Awards

  • Award

    2024 Law Firm of the Year Finalist - Modern Law Private Client Awards

  • Award

    2022 Law Firm of the Year - Australasian Law Awards