• Terms of UseThese terms sets out the rules for all visitors using your website. It helps to protect your website. It includes what users can do, what is prohibited and includes a disclaimer to limit your liability when they access your website.
  • Terms and Conditions: This document is between you and each purchaser/customer/client. It addresses consumer law requirements and helps to protect your business.
  • Privacy Policy: As required by the Australian Privacy Principles (APPs), your business must have a privacy policy to state how a business will deal with and store personal information.


All three legal documents must be written specifically for your business or operation. While it is tempting to copy from another website, this is a breach of copyright, and you could end up in hot water if you face a breach of privacy law or the ACL.

For large or complex entities, consider whether you need to have more than one policy (for different parts of your operation or business, or different functions or activities).

1. Terms of Use

If your business has a website, you will need terms of use to inform your users how they can and cannot act. This legal document protects your IP and limits your liability. It also sets out permissible and prohibited conduct, including excluding competitors.

Your terms of use applies to every person who enters your website.

2. Terms and Conditions

There are five features of terms and conditions:

  1. description of products or services, and how these will be delivered, for clarity and certainty;
  2. payment terms, including the right to charge interest and use a debt collector or a solicitor to enforce payment;
  3. the mandatory consumer guarantees and your refund policy;
  4. dispute resolution to help you resolve disputes and avoid the cost and uncertainty of going to court; and
  5. disclaimers and limitations on your liability, to protect your interests.

Additionally, terms and conditions clarify your business’ rights with the Australian Consumer Law (ACL). There are three key types of online business and each requires different terms and conditions:

Service Business: Client Agreement

If your business sells services, you need a client agreement. Your client agreement sets out:

  • the services you provide;
  • how you will provide them; and
  • your and your client’s obligations.

Shop or E-Commerce: Sales Terms and Conditions

These terms and conditions set out the information that you need to provide, and that customers seek, when they buy products from you. This includes:

  • delivery;
  • refund and exchange policy;
  • limiting liability; and
  • compliance with the ACL.

Well-drafted sales terms and conditions can be the difference between clients not paying or raising disputes.

Marketplace: Marketplace Terms and Conditions

Marketplaces need comprehensive terms and conditions that address both the issues in a usual terms and conditions and additional issues including:

  • users providing correct information to the site;
  • user content;
  • IP;
  • legal relationships between the parties;
  • your obligations; and
  • users upholding their obligations.

3. Privacy Policy

If your website collects or uses personal information, you will need a privacy policy. A privacy policy is key tool in meeting the APPs. It ensures compliance and manages personal information in an open and transparent way. It must set out the topics the privacy policy will cover, and state the practices, procedures and systems that an APP entity must implement to ensure it complies with the APPs.

Your privacy policy needs to address:

  • the personal information that you collect;
  • how you use and disclose this information; and
  • how you store the information.

It sets out a client’s right to:

  • contact you;
  • unsubscribe; and
  • complain.

There are sizable fines for breaching the Privacy Act, so it is important to comply. If you plan on sending promotional material to users, it is a good idea to let them know that they will be added to your mailing lists to prevent breaching any spam legislation and to maintain a high level of customer service.

Frequently Asked Questions about Website Legal Documents

Q: What is a website disclaimer?
A: A website disclaimer is different to general website terms and conditions as a disclaimer relates only to legal liability. Additionally, you should write a website disclaimer which specifies the limitations on your liability when problems arise.

Q: What is an acceptable use policy?
A: This policy contains a set of rules applied by a business that restricts the ways in which users can use a network, website or system. It generally contains information security policies.

How Can LegalVision Help Me?

LegalVision provides businesses and individuals with tailored online legal advice, including drafting online legal documents for websites including Privacy Policies, Terms of Use and Terms and Conditions. We have experienced business lawyers who will ensure your website is complying with legislative requirements. Call LegalVision on 1300 544 755.

Get in Touch

Fill out the form below and a LegalVision team member will be in touch shortly!

  • By submitting this form, you agree to receive emails from LegalVision and can unsubscribe at any time. See our full Privacy Policy.
  • This field is for validation purposes and should be left unchanged.
Our Awards
  • 2019 Top 25 Startups - LinkedIn 2019 Top 25 Startups - LinkedIn
  • 2019 NewLaw Firm of the Year - Australian Law Awards 2019 NewLaw Firm of the Year - Australian Law Awards
  • 2020 Fastest Growing Law Firm - Financial Times APAC 500 2020 Fastest Growing Law Firm - Financial Times APAC 500
  • 2020 AFR Fast 100 List - Australian Financial Review 2020 AFR Fast 100 List - Australian Financial Review
  • 2020 Law Firm of the Year Finalist - Australasian Law Awards 2020 Law Firm of the Year Finalist - Australasian Law Awards
  • Most Innovative Law Firm - 2019 Australasian Lawyer 2019 Most Innovative Firm - Australasian Lawyer
Privacy Policy Snapshot

We collect and store information about you. Let us explain why we do this.

What information do you collect?

We collect a range of data about you, including your contact details, legal issues and data on how you use our website.

How do you collect information?

We collect information over the phone, by email and through our website.

What do you do with this information?

We store and use your information to deliver you better legal services. This mostly involves communicating with you, marketing to you and occasionally sharing your information with our partners.

How do I contact you?

You can always see what data you’ve stored with us.

Questions, comments or complaints? Reach out on 1300 544 755 or email us at info@legalvision.com.au

View Privacy Policy