Q&A
I am selling products online in Australia, but my products are shipped to customers directly by manufacturers. Who is responsible for dealing with consumers?

Answer:

Usually the person selling the products one on one is responsible for the returns and refunds in relation to a product. However, as long as obligations in relation to Australian Consumer Law are met, you can set out in your dropship agreement who will be dealing with customer complaints. If your manufacturer is located overseas then you are considered the supplier and the manufacturer for the purposes of Australian Consumer Law.

Answered by Edith Moss

Edith has experience in employment law which includes drafting business terms and conditions, employment and contractors agreements and providing advice on employment matters. In her past work experience, Edith worked for some of Australia's leading visual art and design organisations.

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