Q&A

Question: Does a user of my website have their right to complain about how I will use their information?

Answer:

Yes, a user does have a right to complain about their information being used, particularly where you are restricting rights that they may have available to them under the Privacy Act 1988 (Cth). If you are required to comply with the Privacy Act 1988 (Cth) you should ensure that you have a procedure in place for dealing with complaints and dispute resolution procedures in your Privacy Policy. If the user is not satisfied with the outcome of these discussions they may lodge a complaint with the Information Commissioner.

Answered by Edith Moss

Edith has experience in employment law which includes drafting business terms and conditions, employment and contractors agreements and providing advice on employment matters. In her past work experience, Edith worked for some of Australia's leading visual art and design organisations.

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