Does a user of my website have their right to complain about how I will use their information?

Question: Does a user of my website have their right to complain about how I will use their information?

Answer:

Yes, a user does have a right to complain about their information being used, particularly where you are restricting rights that they may have available to them under the Privacy Act 1988 (Cth). If you are required to comply with the Privacy Act 1988 (Cth) you should ensure that you have a procedure in place for dealing with complaints and dispute resolution procedures in your Privacy Policy. If the user is not satisfied with the outcome of these discussions they may lodge a complaint with the Information Commissioner.

Answered by Edith Moss

Edith has experience in employment law which includes drafting business terms and conditions, employment and contractors agreements and providing advice on employment matters. In her past work experience, Edith worked for some of Australia's leading visual art and design organisations.

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We collect and store information about you. Let us explain why we do this.

What information do you collect?

We collect a range of data about you, including your contact details, legal issues and data on how you use our website.

How do you collect information?

We collect information over the phone, by email and through our website.

What do you do with this information?

We store and use your information to deliver you better legal services. This mostly involves communicating with you, marketing to you and occasionally sharing your information with our partners.

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You can always see what data you’ve stored with us.

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