What do I do when products I ordered online never turned up?

Question: What do I do in relation to products I ordered online, that never turned up or my purchase was never acknowledged?

Answer:

The best first step in ordering online is ensuring that you are purchasing products from a legitimate website. However, if you believe you have mistakenly ordered something online you should first contact your bank to request that they reverse the payment, then write to the website and make a formal complaint. If you are unhappy with their response or they do not respond you may be able to complain to the Australian Competition and Consumer Commission (ACCC). You may also consider taking legal action and you should seek legal advice to see whether this is an option in your circumstances.

Answered by Edith Moss

Edith has experience in employment law which includes drafting business terms and conditions, employment and contractors agreements and providing advice on employment matters. In her past work experience, Edith worked for some of Australia's leading visual art and design organisations.

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