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What are the Consumer Guarantees in Australia?

The Consumer Guarantees under Australian Consumer Law apply to goods sold to consumers in Australia. Important consumer guarantees include:

  • suppliers and manufacturers guarantee that goods are of acceptable quality when sold to a consumer;
  • a supplier guarantees that goods will be reasonably fit for any purpose the consumer or supplier specified;
  • suppliers and manufacturers guarantee that their description of goods is accurate;
  • a supplier guarantees that goods will match any sample of demonstration model and any description provided;
  • suppliers and manufacturers guarantee that the goods will satisfy any extra promises made about them (express warranties);
  • a supplier guarantees that they have the right to sell the goods (clear title);
  • a supplier guarantees the consumer will have undisturbed possession;
  • a supplier guarantees that goods are not subject to any undisclosed securities; and
  • a manufacturer guarantees that they will take reasonable steps to provide spare parts and repair facilities for a reasonable time after purchase.

(Division 1 Subdivision A of the Australian Consumer Law (ACL), Schedule 2 of the Competition and Consumer Act 2010 (Cth)).