Q&A

Question: What are my alternatives to providing a refund?

Answer:

As a vendor you are obliged to refund an item purchased from you as reasonably requested by the customer. Depending on whether or not there is a major failure,  alternatives to providing a refund is providing a replacement or repair. ‘Major failures’ in relation to the supply of goods and services are set out in sections 260 and 268 of the Australian Consumer Law.

Lisa Lee

Answered by Lisa Lee

Lisa practises in the areas of business and commercial law, intellectual property and contract law. Having previously worked in research and development, Lisa has a strong understanding on issues surrounding protection and commercialisation of intellectual property. She is passionate about arts and technology, and is attuned to issues surrounding e-commerce and online services.​

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