No, you are not required under Australian Consumer Law to provide a refund if a consumer changes their mind. You can, of course, provide a refund or an exchange as part of your refund policy if you prefer, but this is not a legal requirement. You should set out in your Sales Terms and Conditions that you do not provide a refund in case of change of mind so that this is clear to your customers.
Innovator of the Year – 2016 Australian Law Awards
Professional Services Business of the Year – 2016 Optus MyBusiness Awards
Boutique Diversity Law Firm of the Year – 2015 Women in Law Awards
Startup Disruptor and Next Rich Award Finalist – 2016 PwC Aspire Awards
Client Service and Delivery Award Winner – 2016 InfoTrack Client Centricity Awards
Innovator of the Year Finalist – 2016 Optus MyBusiness Awards
