Q&A
Do I need to provide a refund for a change of mind?

Answer:

No, you are not required under Australian Consumer Law to provide a refund if a consumer changes their mind. You can, of course, provide a refund or an exchange as part of your refund policy if you prefer, but this is not a legal requirement. You should set out in your Sales Terms and Conditions that you do not provide a refund in case of change of mind so that this is clear to your customers.

Answered by Edith Moss

Edith has experience in employment law which includes drafting business terms and conditions, employment and contractors agreements and providing advice on employment matters. In her past work experience, Edith worked for some of Australia's leading visual art and design organisations.

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