No, you are not required under Australian Consumer Law to provide a refund if a consumer changes their mind. You can, of course, provide a refund or an exchange as part of your refund policy if you prefer, but this is not a legal requirement. You should set out in your Sales Terms and Conditions that you do not provide a refund in case of change of mind so that this is clear to your customers.
Top 20 Startups in Australia - 2018 LinkedIn Startups List
NewLaw Firm of the Year Finalist – 2018 Australian Law Awards
Law Firm of the Year Finalist – 2018 Australasian Law Awards
AFR Fast 100 List – 2018 Australian Financial Review
NewLaw Firm of the Year – 2017 Australian Law Awards
Customer Service Experience of the Year – 2017 Optus My Business Awards
We collect and store information about you. Let us explain why we do this.
We collect a range of data about you, including your contact details, legal issues and data on how you use our website.
We collect information over the phone, by email and through our website.
We store and use your information to deliver you better legal services. This mostly involves communicating with you, marketing to you and occasionally sharing your information with our partners.
You can always see what data you’ve stored with us.
Questions, comments or complaints? Reach out on 1300 544 755 or email us at info@legalvision.com.au
