Q&A

Question: Do I need to provide a refund for a change of mind?

No, you are not required under Australian Consumer Law to provide a refund if a consumer changes their mind. You can, of course, provide a refund or an exchange as part of your refund policy if you prefer, but this is not a legal requirement. You should set out in your Sales Terms and Conditions that you do not provide a refund in case of change of mind so that this is clear to your customers.