Question: Do franchisors need to have their methods of operations in a written format?Answer:
Yes. The Methods of Operations will contain all requisite information that franchisees need to operate and market their new business.This includes any standards, policies, requirements or trade secrets. The manual is used during a franchisee’s training, and will be an important point of reference used by the franchisees and their staff when running the business.
Franchisors should always remember that the manual is a large part of what Franchisees pay for in the Franchise Fee. Manuals must be of a professional standard to optimise their resourcefulness. Specialist franchise lawyers can help their clients by making sure the manual provides real value for the new business.