Question: What can I do if someone sells me a faulty product?Answer:
Consumers have a number of implied rights, which are contained in the Australian Consumer Law (ACL), when they purchase goods and services that provide for the quality, safety and durability of a product. These are known as consumer guarantees, which guarantee the consumer certain rights, and also provide that manufactures and importers guarantee that their goods are of a certain standard.
Therefore, a faulty product breaches the consumer guarantees and remedies are available depending on the circumstances. If the fault is minor, a simple repair may be sufficient. If the fault is major, meaning it cannot be fixed, is unsafe, or doesn’t work, you can request a refund or replacement. If the faulty product has caused you some significant loss or damage, you may be able to seek compensation for this, provided this is reasonable, and proper causal links can be found.
If a product you have purchased is faulty, seek out the person who sold it to you, and if a suitable remedy is not reached then you can contact the manufacturer directly.