No, you cannot provide your own refunds and returns policy it if does not meet the requirements of the Australian Consumer Law (ACL), Schedule 2 of the Competition and Consumer Act 2010 (Cth).
When you sell to consumers (i.e. to the public and transactions under $40,000) then the ACL will apply. You must meet the mandatory Consumer Guarantees including rights to a refund or repair if there is a fault. You cannot get out of the mandatory Consumer Guarantees. You can only add clarification, and limit your liability for risks outside of the ACL. Therefore if you have specific additions or guidelines for your returns these should be set out in your Sales Terms and Conditions.
Register for our free webinars
30
Nov
How Founders Can Succeed in the Startup Ecosystem
OnlineAs a founder, learn how to navigate the startup ecosystem. Register for our free webinar today.
Register 5
Dec
Preventing Wage Underpayment In Your Business
OnlineAvoid negative headlines and penalties by ensuring you correctly pay your employees. Register for our free webinar today.
Register 7
Dec
Construction Security of Payment Claims: Your Rights
OnlineLearn how to make a claim under SOPA. Register for our free webinar today.
Register 12
Dec
Don’t Sign that Contract: What Businesses Should Review Before Signing
OnlineUnderstand what red flags to look for before signing a commercial contract. Register for our free webinar today.
Register 
