Question: As a manufacturer do I need to provide facilities for repairs to goods?Answer:
Yes. Manufacturers must take reasonable action to ensure that the facilities for repairs of goods and spare parts are available for a reasonable period after the goods are supplied (s58 of the Australian Consumer Law (ACL), Schedule 2 of the Competition and Consumer Act 2010 (Cth)).
Suppliers and manufacturers who do not provide this service should make sure not to provide false or misleading representations concerning the availability of facilities for the repair of goods or of spare parts for goods (s29 of the ACL). If you are a supplier you should also ensure that you are able to cover the cost of repairs and have the appropriate facilities in place (subject to be reimbursed by your manufacturer, if applicable).