Q&A

Question: Am I responsible if my customers hurt themselves using my products?

As a manufacturer, if your products have a safety defect and a customer is hurt as a result then yes, you are responsible.

Under section 138 of the Australian Consumer Law: ‘A manufacturer of goods is liable to compensate an individual if: (a) the manufacturer supplies the goods in trade or commerce; and (b) the goods have a safety defect; and (c) the individual suffers injuries because of the safety defect.’