Q&A

Question: Do I have to give a customer a refund for a product?

Answer:

It depends. A customer is entitled to seek a refund for a good or service if it has a major fault. Unless it is your policy to do so, you do not need to offer a refund for a change of mind under the Consumer Guarantees. However, there are a number of factors to consider. See our article for more information about the Consumer Guarantees.

Lisa Lee

Answered by Lisa Lee

Lisa practises in the areas of business and commercial law, intellectual property and contract law. Having previously worked in research and development, Lisa has a strong understanding on issues surrounding protection and commercialisation of intellectual property. She is passionate about arts and technology, and is attuned to issues surrounding e-commerce and online services.​

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