Q&A

Question: Do I have to give a customer a refund for a product?

It depends. A customer is entitled to seek a refund for a good or service if it has a major fault. Unless it is your policy to do so, you do not need to offer a refund for a change of mind under the Consumer Guarantees. However, there are a number of factors to consider. See our article for more information about the Consumer Guarantees.