LegalVision is a venture-backed, tech startup that is disrupting the legal services industry. We’re a team of lawyers, strategists, salespeople, developers and marketers, and our mission is to reimagine the way that legal services are delivered to clients. We’ve assisted over 15,000 Australian businesses, and are hungry for more – both here and abroad. We’ve won numerous awards for our tech initiatives including CeBIT Top Business Solution and Best Practice in Knowledge Management (Chilli IQ Lawtech Awards).
Our team is rapidly expanding, and we are looking for a savvy Technical Support Analyst to come on board to keep the machine humming. You will provide first and second level support regarding hardware and software issues to our employees located in our Sydney and Melbourne offices, as well as those who work remotely throughout Australia and internationally. You need to be proactive, resourceful and self-motivated, and passionate about providing excellent customer service.
No two days will look the same, but may include setting up hardware for new starters, investigating and resolving system bugs, troubleshooting our VoIP systems, and network setup/configuration. Examples of the platforms and systems we use include:
- Windows and macOS desktops (blended)
- G Suite
- Hosted VoIP (8×8)
- MS Office
Once you know the ropes, there is a great opportunity to grow into a managerial position, build your own team, and own the Tech Support function within LegalVision.
This is a full time opportunity based in our Pyrmont, Sydney office.
The Ideal Candidate
This is a front line role, so excellent customer service skills and a personable demeanour are a must. You feel confident picking up the phone or having a face to face discussion with a team member to seek to understand and solve the problem at hand.
Experience in troubleshooting and thinking out of the box will serve you well in this role. You demonstrate a genuine interest in IT and a commitment to further develop your knowledge in the field through on the job learning.
You take pride in the quality of your work, can operate effectively in an autonomous manner but also enjoy being part of a team. You have excellent time management skills, allowing you to prioritise tasks in a logical manner.
On the technical side of things, you have at least two years’ of experience working in a similar role so you’re able to hit the ground running.
LegalVision is a leading tech-driven business experiencing rapid growth. You will have the opportunity to participate in and promote the development of new technology in an energetic work environment.
Other awesome perks include:
- Flexibility – got a family, hobbies or a side hustle? So do most of us – we offer everyone the flexibility to work how and where it suits you.
- A true startup vibe – ping pong table included.
- Free lunch with the team – every day.
- Fast-paced environment where rapid growth is non-negotiable.
- Friendly, talented and energetic team members, driven towards a shared goal.
- Annual budget to spend on external learning opportunities.
- Volunteering leave.
How to Apply
If this opportunity sounds exciting, we’d love to hear from you!
Email your CV and cover letter to Georgina Gordon, People Operations Manager at firstname.lastname@example.org with the subject: ‘Application for Technical Support Analyst’.
Applications will close as soon as the right candidate is found, so it is best to apply as soon as possible.Apply Now